At Hyatt, we believe our guests choose our property because of our caring and attentive colleagues who are committed to delivering meaningful experiences through authentic hospitality. As a Guest Services Host , you’ll be one of the first and last interactions our guests have on property—offering a warm welcome, genuine farewell, and thoughtful assistance throughout their stay.
This guest-facing role is ideal for someone who enjoys engaging with people, staying active, and creating a seamless experience for travelers. You’ll assist with luggage handling, transportation coordination, and sharing resort or local knowledge.
Key Responsibilities
• Greet guests with warmth and professionalism upon arrival and departure
• Assist guests with luggage handling and storage
• Provide directions, resort information, and local recommendations
• Coordinate transportation and assist with valet and shuttle services when needed
• Maintain cleanliness and organization of the bell stand, lobby, and guest entry areas
• Collaborate with the Front Office, Valet, and Concierge teams to deliver a seamless guest experience
Excellent communication and interpersonal skills
• A positive, team-oriented attitude with a passion for hospitality
• Ability to lift, carry, and move luggage or other items (up to 75 lbs)
• Comfortable working in outdoor conditions for extended periods
• Must be at least 18 years of age
• Valid Driver’s License required
• Previous guest service or hotel experience preferred
• Ability to work a flexible schedule including weekends, evenings, and holidays
Seasonal Colleague Benefits Include:
Our Values
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Equal Opportunity Employment
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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