Quality Assurance Coordinator (Remote, Milwaukee County, WI) Job at Maximus, Milwaukee, WI

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  • Maximus
  • Milwaukee, WI

Job Description

Description & Requirements

Maximus is seeking a dedicated Quality Assurance Coordinator for our Wisconsin FoodShare Employment and Training program. This is a remote position where you will be responsible for reviewing and auditing case files to ensure all information is complete and accurate.

The ideal candidate has strong time management skills, the ability to multitask effectively, and a keen eye for detail.

If you’re organized, dependable, and ready to contribute to a quality assurance team. We want to hear from you!

This position is fully remote; however, candidates must live within Milwaukee County, WI to be eligible

Why Maximus?

- Competitive Compensation - Quarterly bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.

- Holistic Wellness Suppor t - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures.

- Assist with the development, design, and recommend strategies or activities intended to improve performance.

- Assist with the development, analysis and distribution of project reports and performance indicators.

- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.

- Conduct monitoring activities for quality assurance purposes.

- Assist with monitoring performance and meeting contractual requirements.

- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.

- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.

- Assist with staff training, as necessary.

- Perform other duties as may be assigned by corporate management.

  • Review and audit case files to verify that all information is complete and accurate

  • Analyze data sets and use Excel to organize and interpret information

  • Prepare reports highlighting trends and key performance indicators to guide program decisions

  • Collaborate with colleagues to discuss audit findings and recommend process improvements

  • Communicate occasionally with the program office or participate in site visits as needed to support your work

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

- Excel Proficiency

- Time Management

- Multitasking

- Microsoft Office Experience

Remote workers required internet speed policy: minimum download speed is 25 Mbps and 5 Mbps upload; Shared connection requirement is 50 Mbps download and 5 Mbps upload. Test your internet speed at Do you meet this requirement?

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$23.00

Maximum Salary

$24.00

Job Tags

Minimum wage, Holiday work, Full time, Contract work, Temporary work, Work experience placement,

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