Job Description

LA PLATA COUNTY

Information Technology:

Technical Specialist:

Undertakes diverse technical responsibilities for the daily administration of the County’s desktop systems & associated peripherals, encompassing hardware & software installation, configuration, upgrades, troubleshooting, testing, & maintenance. Utilizes the County’s desktop mgmt system, incorporating tasks such as remote access, inventory upkeep, & remote upgrades. Assumes the role of helpdesk technician for LPC. Must have exper w/ Windows-based computer systems, LAN telecommunications, CAT5 cabling. AA degree in related field, A+ cert desirable. FT w/ medical, dental, vision, retirement, up to 208 hrs paid vacation & up to 104 hrs paid sick leave per year, paid holidays & paid parental leave benefits. Salary $25.35/hr. Application Deadline 4pm 6/9/25. Apply online at or at computer kiosk @ La Plata County, 1101 E 2nd Ave, Durango We are an Equal Opportunity Employer.

CLASS TITLE: INFORMATION SYSTEMS TECHNICAL SPECIALIST

GRADE: G09

DEPARTMENT: INFORMATION SERVICES

FLSA STATUS: N

REPORTS TO: INFORMATION SERVICE ASSISTANT DIRECTOR

DATE: 1/2024

JOB SUMMARY:

Undertakes diverse technical responsibilities for the daily administration of the County’s desktop systems and associated peripherals, encompassing hardware and software installation, configuration, upgrades, troubleshooting, testing, and maintenance. Utilizes the County’s desktop management system, incorporating tasks such as remote access, inventory upkeep, and remote upgrades. Assumes the role of the County’s Help-Desk Technician.

ESSENTIAL JOB FUNCTIONS:

Essential functions may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Reasonable accommodations, as defined under the American with Disabilities Act, will be made when possible. Engages in various troubleshooting and resolution activities for software and hardware issues; oversees the maintenance, repair, and installation of computer hardware, software, and peripherals. Monitors, analyzes, and rectifies issues with computers and peripherals, including PCs, scanners, printers, and related equipment. Collaborates with users to address desktop system and printing requirements; assesses and tests software and hardware compatibility. Coordinates, facilitates, and sets up mobile laptops, digital projectors, video-conferencing, and other electronic equipment for presentations, conferencing, and training. Conducts training sessions for users and onboarding new employees in operating systems, file maintenance, desktop system utilities, and office automation applications, as needed. Administers and evaluates the operations and activities of assigned systems; collaborates with Information Services staff, vendors, and suppliers; researches and proposes improvements and modifications. Familiarity with VoIP phone systems.

IMPORTANT JOB FUNCTIONS:

Creates documentation for new desktop systems and peripherals, as well as updates for existing systems, including system programs, knowledge base articles, and user guides; ensures adherence to established standards and procedures. Participates in professional group meetings; stays updated on emerging trends and innovations in personal computer, peripheral, and general information systems technology. Undertakes other related duties as assigned. Regular and predictable attendance is required.

MATERIAL AND EQUIPMENT USED:

Computer(s) and related equipment and software Audio/Video Equipment General Office Equipment

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience: Associates degree from an accredited vocational school, college or university with course work in electronics, telecommunications, management information systems, computer science, or a related field; and, Previous related experience; or, Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. Licenses and Certifications: A+ Certification (desirable).

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of: Operational characteristics and limitations of PC desktop systems, computer systems, and peripherals. Principles and operating procedures of Windows-based computer systems. Operational characteristics of LAN telecommunications, including CAT5 cabling, Ethernet switches, and other telecommunications equipment. Principles and practices of technical analysis and documentation.

Skill in: Using tact, discretion, initiative, and independent judgment within established guidelines. Communicating clearly and effectively, orally and in writing, with technical and non-technical staff groups. Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with minimal direction. Installing, configuring, analyzing, and maintaining computer systems and peripherals, including printers and hubs. Applying logical thinking to solve problems or accomplish tasks Making recommendations to maintain effective desktop systems, peripherals, and software applications. Using a keyboard to accurately and rapidly enter and retrieve data and information.

Ability to: Read, analyze, interpret, and apply professional technical publications, manuals, and other job-related documents. Interpret data and develop logical solutions to complex computer hardware and software application problems. Act with discretion and maintain confidentiality. Establish and maintain effective working relationships with a variety of individuals. Comprehend, diagnose, and resolve hardware and software problems in a professional, courteous manner. Define problems, collect data, establish facts and draw valid conclusions.

Working Conditions and Physical Demands: Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust. The incumbent's working conditions are moderately quiet. Primary functions require sufficient physical ability and mobility to work in an office and setting; to stand or sit for prolonged periods of time, to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; to verbally communicate to exchange information. While performing the essential functions of this job, the employee is occasionally required to lift and/or move up to 50 pounds.

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