Job Description

Group Product Manager, Patient Experience

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As Group Product Manager, you will play a critical leadership role in shaping and advancing the logged-in patient experience across Ro's mobile and web platforms. You'll work to ensure patients can seamlessly navigate their care journeyfrom onboarding to engaging with their clinical teamthrough intuitive, delightful and effective digital experiences.

You'll be instrumental in driving initiatives that improve patient engagement, retention, satisfaction, and conversion. You bring a strong track record of applying UX best practices and experimentation strategies to optimize user flows, reduce friction, and drive measurable growth. You'll collaborate closely with engineering, design, consumer insights, operations, marketing, and clinical teams to define and execute on a strategic product vision. This role reports directly to the SVP of Product Management and is ideal for a data-savvy, customer-obsessed product leader with a passion for UX excellence and performance-driven thinking.

What You'll Do:

• Lead efforts to enhance the logged-in patient experience across mobile and web, ensuring the experience supports seamless and impactful care journeys
• Define and execute a product vision and roadmap that balances usability and business impactthrough both best-in-class UX patterns and flow optimization
• Lead cross-functional collaboration with engineering, design, marketing, clinical, and operations teams to deliver high-quality, scalable product experiences
• Use research, data, and experimentation to deeply understand patient behaviors and identify key opportunities for improvement
• Define clear success metrics related to engagement, retention, and conversion, and apply a rigorous test-and-learn approach to iterate and improve
• Apply and advocate for UX and interaction design best practices that elevate quality across platforms and devices
• Leverage experimentation and A/B testing to refine and validate product decisions, ensuring every change measurably improves the user experience.

What You'll Bring to the Team:

• 7+ years of product management experience in consumer tech, prior experience in ecommerce preferred
• Strong track record of successfully managing consumer applications across native mobile and web to drive user engagement and retention
• Deep knowledge of UX patterns and best practices, including how they scale across different use cases, platforms, and devices, and a strong sense of aesthetics and attention to detail, ensuring every interaction is crafted with care
• Passion for high-quality design and interactionyou actively explore best-in-class apps and digital tools to stay inspired
• Deep experience with optimization and a data-driven mindset: experience using A/B testing, analytics, and user research to guide product decisions and optimize user flows
• Strong technical knowledge and understandingyou know how your product is built, the underlying systems that power it, and how to work effectively with engineers to create best-in-class products that can scale
• Outstanding communication and cross-functional collaboration skills: Ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions
• Excellent product judgment: Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive detailed trade-offs over the product lifecycle

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $201,000 to $240,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro'ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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