Job Description

Russell Tobin & Associates is currently seeking a Global Social Media Manager to work for our client in the tech industry. Apply now for consideration!

Contract: 6 months

Location: San Francisco, CA

Pay Range: $32-39/hr depending on experience

Responsibilities:

• Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via Company’s social media tool, Sprinklr, as well as occasionally natively monitoring platforms
• Understand the full spectrum of Company customer care policies and processes
• Liaison with Marketing and Comms on replies to influencer and viral posts
• Bring an elevated lens of Marketing/Comms to customer care world
• Manage key stakeholder conversations with senior level global leadership
• Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liasioning with policy, etc.
• Work with stakeholders and varied policies across the world, but specifically in the US, United Kingdom & Ireland, India, and Australia
• Potential to be on-call

Requirements:

• Bachelor’s degree preferred, preferably in Communications, Social Media or Public Relations
• Minimum of 2 years of prior work experience, preferably in social media community management or related field

Preferred Qualifications / Experience

• 4+ years of social media community management for a large brand with diverse issues
• Project management: you have proven experience of managing multiple projects end-to-end in a fast-paced environment, with the ability to work to tight timescales
• Ability to thrive in an ambiguous and flexible work environment
• Social Listening and Software Proficiency in Sprinklr & Brandwatch
• Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)

Russell Tobin / Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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