Job Description
Front Desk Agent
Little Ocmulgee State Park & Lodge – McRae-Helena, GA
About Us:
Located in the heart of South Georgia, Little Ocmulgee State Park & Lodge offers a beautiful and serene setting for nature lovers, families, and travelers alike. As part of the Georgia State Park system, we pride ourselves on providing outstanding hospitality and unforgettable guest experiences.
Position Summary:
We are currently seeking a friendly, reliable, and service-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in ensuring a welcoming and seamless experience from check-in to check-out. This position is ideal for someone who enjoys working in a dynamic environment and takes pride in delivering exceptional customer service.
Key Responsibilities:
Greet and assist guests in a warm, professional manner
Manage the check-in and check-out process efficiently
Handle reservations, modifications, and cancellations
Respond promptly to guest inquiries, both in person and by phone
Provide information about lodge amenities, park activities, and local attractions
Maintain an organized, clean, and presentable front desk area
Perform basic administrative tasks and support other departments as needed
Qualifications:
High school diploma or equivalent required
Prior customer service or front desk experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Proficiency in Microsoft Office and general computer skills
Professional demeanor and positive attitude
Preferred Skills:
Excellent customer service and problem-solving abilities
Strong organizational and time management skills
Ability to remain calm under pressure and handle guest concerns with care
Work Environment:
This role requires standing for extended periods and occasional weekend, holiday, or evening shifts.
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