Join to apply for the Customer Support Specialist role at Terros Join to apply for the Customer Support Specialist role at Terros Be the Voice of Our Customers as a Customer Support Specialist at Terros! At Terros, our commitment to innovation and excellence extends beyond our technology—it’s embodied in every interaction with our customers. We’re seeking a Customer Support Specialist who is passionate about delivering memorable customer moments and shaping how users feel about our product. If you’re ready to put your enthusiasm for customer-centricity into action in a fast-paced, collaborative environment, we want you on our team! Customer Support Specialist Key Responsibilities Customer Advocacy: Serve as the primary point of contact for customer inquiries, feedback, and support, ensuring each individual receives empathetic and timely service. Issue Resolution and Support: Manage customer concerns from start to finish, identifying solutions and following up to guarantee complete satisfaction. Feedback Collection and Analysis: Gather, analyze, and report on customer feedback to proactively identify opportunities for improvement within Terros products, services, and processes. Cross-Functional Collaboration: Partner with product, engineering, and operations teams to communicate customer perspectives and drive a seamless end-to-end experience. Continuous Improvement: Support process enhancements and share best practices to elevate the overall customer journey and retention. Product Education: Empower customers by delivering clear guidance, resources, and hands-on support, ensuring they maximize the value from our platform. Customer Support Specialist Required Skills and Qualifications Experience: Prior experience in customer service, customer experience, support, or a similar client-facing role preferred but not required. Communication: Excellent verbal and written communication skills with a friendly and professional approach. Problem Solving: Ability to think critically and creatively to resolve challenges while maintaining composure and positivity. Empathy: Genuine desire to understand and prioritize customer needs with patience and care. Tech Savvy: Comfortable using CRM platforms, ticketing tools, and digital communication channels. Detail-Oriented: Strong organizational skills and attention to detail. Preferred Qualifications for Customer Support Specialist Excellence Adaptability: Ability to quickly learn new systems and adapt to shifting priorities. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Customer Service Industries Mobile Computing Software Products Referrals increase your chances of interviewing at Terros by 2x Get notified about new Customer Support Specialist jobs in Orange County, CA . Customer Service Representative - State Farm Agent Team Member Irvine, CA $65,000.00-$85,000.00 17 hours ago Customer Service Representative - State Farm Agent Team Member Mission Viejo, CA $30,000.00-$70,000.00 2 years ago Placentia, CA $45,000.00-$65,000.00 4 days ago Remote Call Center Representative (Manitoba) Work-From-Home Customer Service Representative (Full-Time) Full-Time Remote Customer Service Representative (Manitoba) Customer Service Representative - State Farm Agent Team Member Westminster, CA $48,000.00-$60,000.00 8 months ago Work-From-Home Customer Service Representative (Full-Time) Entry Level Remote Customer Service Representative (Manitoba) Entry Level Remote Customer Service Representative (Manitoba) Work-From-Home Customer Service Representative (Full-Time) Santa Ana, CA $75,000.00-$120,000.00 6 days ago Brea, CA $75,000.00-$120,000.00 6 days ago Remote Customer Service Representative (Manitoba) Work-at-Home Customer Service Representative Job Openings (Full-Time) Work-at-Home Customer Service Representative Job Openings (Full-Time) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Terros
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