Job Description

Shaw Search Partners is proud to partner with one of the fastest-growing hospitality marketing firms to identify a Product Enablement Manager . This innovative agency blends proprietary technology with creative strategy to drive digital performance for some of the most recognized hotel and resort brands in the world.

If you're strategic, tech-savvy, and passionate about improving the customer journey, this role offers an exciting opportunity to lead global onboarding and adoption for hospitality-focused software solutions. As a key member of the Product Management team, you’ll bridge the gap between product innovation and client experience—ensuring seamless rollout, high adoption, and long-term value.

This is a highly cross-functional role, working closely with Sales, Marketing, Product, and Client teams to scale success across international markets.

Responsibilities

• Collaborate with Clients, Sales, and Product to translate goals into actionable SOWs
• Contribute to roadmap planning aligned with customer needs and business priorities
• Lead onboarding and rollout of new products and features
• Support beta testing by collecting feedback and recommending improvements
• Develop enablement strategies that increase adoption and retention
• Create clear, scalable documentation and training materials (e.g., guides, videos, workshops)
• Host live product demos, Q&A sessions, and webinars
• Ensure internal teams (Sales, Marketing, Support) are equipped with up-to-date materials
• Identify support trends and recommend UX or feature improvements
• Analyze product usage, adoption, churn, and client feedback
• Collaborate with Marketing to create product collateral (videos, case studies, press)
• Plan retention campaigns and upsell strategies tied to adoption data
• Track and report on key metrics (adoption rate, churn rate, engagement, etc.)

Qualifications

• 5+ years in product onboarding, enablement, account service, or client success
• Excellent communication, presentation, and training skills
• Strong writing and documentation abilities
• Experience working cross-functionally in client-facing roles
• Familiarity with tools like Basecamp, Pendo, and Scribe (or similar)
• Background in hospitality, SaaS, e-learning, or fintech preferred
• Willingness to travel up to 20% (domestic + international)

Based in South Florida HQ (hybrid – 6 WFH days/month). Relocation support available for the right candidate

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