Job Description
We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.
Responsibilities:
• Respond promptly to incoming calls and provide support to individuals in need.
• Communicate effectively in Spanish to ensure clear and empathetic assistance.
• Accurately document and input call details into the system.
• Utilize crisis intervention techniques to assist callers during high-pressure situations.
• Maintain a calm and detail-oriented demeanor when handling sensitive situations.
• Participate in training sessions focused on suicide prevention and crisis management.
• Collaborate with team members to enhance the quality of service provided.
• Adhere to company policies and procedures while ensuring confidentiality.
• Offer translation services for Spanish-speaking callers when required.
• Actively contribute to creating a supportive and positive environment for callers and colleagues.
• Proficiency in Spanish, both written and spoken.7108 - Ft. Lauderdale - 7420 W State Road 84, Davie, Florida, 33317 CarMax, the way your career should be! Ensure every vehicle is one our customers can rely on At CarMax, our Automotive Technicians repair and recondition cars to meet CarMaxs high standards. Automotive...
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