Client Services Representative Job at The Gomez Agency, Queens, NY

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  • The Gomez Agency
  • Queens, NY

Job Description

Are you someone who truly enjoys helping people and wants to build a meaningful career in customer service? Do you speak both English and Spanish fluently?

We’re the largest insurance agency in Queens, and we’re looking for a motivated and compassionate individual to join our team. This is a great opportunity to grow with us and make a real impact in your community.

Responsibilities:

  • Client Assistance: Be the first point of contact for clients, answering questions and offering full support.
  • Policy Management: Help clients understand their coverage, process changes, and guide them through claims.
  • Problem Resolution: Take the lead in resolving client concerns with care and professionalism.
  • Information Dissemination: Clearly explain policy changes, renewals, and promotions.
  • Record Keeping: Keep accurate records of client conversations and updates.
  • Team Collaboration: Work closely with our sales and underwriting team to ensure top-tier service.
  • Continuous Improvement: Stay informed on industry updates and company offerings to better assist clients.

What We’re Looking For:

  • Someone who loves helping people and thrives in a service-first environment
  • Fluent in English and Spanish (written and spoken)
  • Detail-oriented, organized, and reliable
  • Experience in customer service, banking, or sales
  • A team player with a desire to grow
  • Property & Casualty license is a plus (or willing to obtain)

Perks & Benefits:

  • Paid training
  • Opportunity to grow within the agency
  • Friendly, supportive work culture

This is a position with an independent Allstate agency, not directly with Allstate Insurance Company.

📩 If you’re bilingual and love helping people, we’d love to meet you. Apply today and grow with us!

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